Frequently Asked Questions

No. Unlike every time you submit a credit application at a financial institution, your credit bureau report is not consulted when you register your business on Cubeler. Cubeler makes it possible for your business to pre-qualify for financing offers without negatively impacting your credit score. No credit pulls.

For more information, please visit our Customer Service Desk.

Yes. Cubeler has implemented extensive security measures, which include industry best practices for the safeguard of financial information, to ensure that data related to your business is protected on Cubeler’s servers. These measures also include the use of Secure Sockets Layer (SSL) technology, administrative and physical safeguards, regular security assessments, robust intrusion prevention and intrusion detection systems, as well as regular network vulnerability scans to ensure strong security controls of Cubeler’s databases, systems and networks. Cubeler uses the same technology to protect the privacy of your data as your bank uses to protect your banking information.

For more information, please visit our Customer Service Desk.

The Cubeler-Link™ only looks at topline General Ledger accounts (total account balances, such as sales, receivables, and expenses). The Cubeler-Link™ does not read any information about suppliers, employees, payroll or customers. Topline financial data is accessed to match your business with potential lenders to present you with the best and the largest number of prequalified credit offers.

For more information, please visit our Customer Service Desk.

The Cubeler-Link™ is a proprietary analytics software that periodically reads top-level ledger data from your business’ accounting software. An activated Cubeler-Link™ is essential to allow Cubeler to provide you and other members with continuous access to the benefits of the ecosystem. Connecting your Cubeler-Link™ is easy and takes only minutes.

For more information, please visit our Customer Service Desk-Cubeler-Link™

Feel free to reach out to our friendly customer support team via chat, e-mail, or phone directly through our website.

We are fully bilingual (English and French) and available* from Monday to Friday 8:00 AM until 8:00 PM EST.

Phone: +1-888-806-3084
Help Center: support.cubeler.com

*Holiday availability
Closed on Monday, December 26^th; and January 2^nd.

Open from Tuesday, December 27^th to Friday, December 30^th; 9 am to 5 pm EST, available on live chat and through email/web requests.

Cubeler calculates several financial ratios from the financial data the Cubeler-Link™ reads from your business' accounting software. A score is attributed to each of the calculated ratios, and the ratio scores are combined into a single score called the Cubeler-Score™. The Cubeler-Score™ is a proprietary financial metric created by Cubeler to gauge the overall financial health of your business. Your Cubeler is private and won’t be shared with other members.

For more information, please visit our Customer Service Desk-Cubeler-Score™

The Cubeler-Score™ is based on a combination of historical and current financial data about your business. If the data in your business’s accounting software is not up to date, it may prevent Cubeler from calculating your Cubeler-Score™. Please ensure that the data in your business’s accounting software is up to date and you should see your Cubeler-Score™ the next time you log into your Cubeler account. However, if you think your business’s accounting data is up to date, and you still don’t see your Cubeler-Score™, then we ask that you please contact the Cubeler support team.

For more information, please visit our Customer Service Desk-Cubeler-Score™

No. Cubeler is not a lender or a broker. Think of Cubeler as a matchmaking service, similar to an online dating service, but without the drama and disappointment. Cubeler simply brings together business owners and the many lenders who are looking to lend to them.

For more information, please visit our Customer Service Desk - Financing.

The fact that Cubeler displays your prequalified offers and you can apply for any one of them whenever you’re ready, is one of Cubeler’s best features. Your prequalified offers will remain on your dashboard for as long as your business continues to meet the lending criteria of the platform lenders that have extended the prequalified offers. Therefore, the offers could be available for several weeks or several months until you are ready to act on them.

For more information, please visit our Customer Service Desk - Financing.